Refund policy

 

We hope you love your Main State purchase. However, if for any reason you're not completely satisfied, we're happy to accept returns in accordance with the policy below.

Returns

Items may be returned within 14 days of receiving your order.

To be eligible for a return, all items must be:

• Unworn and unused.
• In their original condition.
• Returned with all original tags attached.
• Returned in the original packaging where reasonably possible.
• Free from marks, stains, odours, pet hair or any damage.

We reserve the right to refuse returns that do not meet the above conditions.

Non-Returnable Items

For hygiene reasons, we are unable to accept returns on:

• Gift cards.
• Items marked as Final Sale.
• Any products that have been personalised or customised.

How to Return Your Order

To initiate a return, please contact us at karolina@yourmainstate.com with your order number.

Once your return request has been approved, we will provide instructions on how to return your item.

Please note that customers are responsible for the cost of returning unwanted items unless the item received is faulty, damaged or incorrect.

We recommend using a tracked shipping service, as we cannot accept responsibility for returns lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 5–10 working days.

Please note that your bank or payment provider may take additional time to process the refund.

Original shipping charges are non-refundable unless the return is due to a faulty or incorrect item.

Exchanges

We currently do not offer direct exchanges.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us within 7 days of delivery at karolina@yourmainstate.com, including your order number and photographs of the issue where possible.

We will arrange a replacement, exchange or full refund at no additional cost to you.

Late or Missing Refunds

If you haven't received your refund after the stated processing time, we recommend first checking with your bank or card provider, as refunds can take several working days to appear.

If you still require assistance, please contact us at karolina@yourmainstate.com and we'll be happy to help.

Contact Us

If you have any questions regarding returns or refunds, please contact us at karolina@yourmainstate.com.

Our team will be happy to assist you.